Where do you deliver?
We currently deliver to addresses in the United Kingdom.
How much is delivery?
Standard UK delivery is free on orders of £50 or more. Below that, standard delivery is £4.99, and express is available for £6.99 where offered. All delivery options and prices are shown at checkout before you pay.
How long will my order take?
Orders are usually processed within 1–3 business days. Standard tracked delivery to the UK then typically takes around 7–15 business days. Express may be offered at checkout where available. These are estimates rather than guarantees. Once your order ships we'll email you tracking. See our Shipping Policy for full details.
Can I return something?
Yes. If you change your mind you can usually cancel within 14 days of receiving your order, then send the item back within a further 14 days, unless an exemption applies. Please contact us before sending anything back. Full details are in our Refund Policy.
My item arrived damaged or isn't right. What should I do?
Please check your order when it arrives and contact us straight away with your order number and a photo, and we'll put it right.
Is checkout secure?
Yes. Payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card details.
Can I change or cancel my order?
Contact us as soon as possible. We can often make changes before an order ships, but we can't change it once it's on its way.
How do I get in touch?
Use our contact page and we'll reply as soon as we can.